Commercial Strimzi support

Strimzi is open source. Enterprise-grade support for it, almost never is

Strimzi runs Kafka on Kubernetes for organizations worldwide, but commercial support has stayed narrow, Red Hat covers it within OpenShift, and everyone else is left with community forums or in-house tribal knowledge. Axual fills that gap globally, with dedicated Strimzi specialists, defined SLAs, and support that works whether or not you're on Red Hat's stack.

Global reach
Support wherever your clusters run, not tied to a specific Kubernetes distribution.

Commercially backed
Defined SLAs and response times, not best-effort community help.

Vendor-neutral
We support Strimzi deployments you already have, whether or not Axual provided them.

Severity 1 — Critical

Active, severe disruption to essential business operations.

Severity 2 — High

Partially functional but actively impacting a critical system.

Severity 3 — Medium

Functioning, but showing degradation or early warning signs.

Severity 4 — Low

Non-urgent, no impact on business-critical operations.

Support that matches the urgency

Every incident is classified into one of four severity levels, so your Kafka environment gets the right level of attention, from business-critical disruptions to routine questions.

Level 1

Starting from

€1500

per month

9 am to 5 pm support for severity 1 and 2 issues
Support through web and phone
Unlimited number of cases
You share your screen, and we will help you right away.
Response Time: 1 business hour

Level 2

Starting from

€2500

per month

24/7 support for severity 1 and 2 issues
Web, phone, and access to enhanced team
Unlimited number of cases
You share your screen, and we help you right away.
Response Time: 15 minutes

How we compare

Who runs it

Where data lives

Setup

Operations & upgrades

Monitoring

Limited to OpenShift customers

N/A

(Gold)

Varies

Situations this was built for

The 2am incident

Production Strimzi goes down after hours, with no one in-house who can safely triage it.

Strimzi setup support

The engineer who understood your Strimzi setup moves on, taking the tribal knowledge with them.

RedHat's Kafka distribution

Moving away from Red Hat's Kubernetes distribution, without losing commercial-grade support.

Scaling faster than expertise keeps up

Cluster count and complexity grow faster than your platform team's Strimzi knowledge.

Frequently asked questions

What's the difference between Silver and Gold support?

Silver covers business-hours response for production issues. Gold adds 24/7 coverage, priority escalation, and direct access to senior engineers.

Do you support Kafka running on Strimzi, even if we didn't deploy it with Axual?

Yes. Our Strimzi incident support covers diagnosis, mitigation, and recovery for existing Strimzi-based clusters, backed by SLAs.

Can you run Axual on-premises, or is this cloud only?

Both. Managed services cover on-premises and private cloud, and on-premises deployment keeps your data in your own data centre.

Is our data kept in the EU?

Yes. Axual is EU-built and EU-hosted, and on-premises deployment keeps data in your data centre.

How is the platform secured?

Role-based access control, audit logging on every change, mTLS and SASL authentication (including OAuth), credentials managed through Vault or a comparable secrets store, and SSO via your existing identity provider.

How do we get support once we're live?

Urgent production issues use a 24/7 standby line. Operational questions go to your dedicated support team by email or self-service portal chat, and other requests go through the Axual Service Desk.

The only global commercial Strimzi support provider outside Red Hat