24/7 support for Axual and Strimzi, managed operations, migration and architecture services.
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Running Kafka on Strimzi? SLA-backed diagnosis, mitigation, and recovery from the only global commercial Strimzi support provider outside Red Hat.
Peace of mind for your Axual platform, wherever it runs. Comprehensive support and end-to-end managed services, on-premises or in your private cloud.
Get the full Axual platform without running Kubernetes or Kafka yourself. We host it on Scaleway, a European cloud provider, and manage it, from cluster health to upgrades. Governance and security work exactly the same as self-hosted.
Strimzi gives you a powerful way to run Kafka on Kubernetes but it's community-supported. When something breaks in production, "check the docs" isn't an incident response plan. Axual is the only global provider offering commercial Strimzi support outside Red Hat itself.
"Axual is the digital nervous system at Rabobank, facilitating hundreds of DevOps teams and millions of messages per day."
"Payment latency from 10 seconds to under 1 second. EU-compliant SEPA payments live in 4 months. 99.99% uptime since launch."
"From batch processing to real-time grid visibility across 24,000 km of high-voltage network in the Netherlands and Germany."
Level I covers business-hours response for production issues. Level II adds 24/7 coverage, priority escalation, and direct access to senior engineers.
Yes. Our Strimzi incident support covers diagnosis, mitigation, and recovery for existing Strimzi-based clusters, backed by SLAs.
Both. Run Axual self-hosted in your own datacentre or cloud account, with our managed services if you want us to operate it, or choose Axual Cloud, fully managed by us on European infrastructure.
Yes. Axual is EU-owned, and Axual Cloud runs on Scaleway, a European cloud provider, operated and supported from the Netherlands. Self-hosted, your data never leaves your own infrastructure.
Role-based access control, audit logging on every change, mTLS and SASL authentication (including OAuth), credentials managed through Vault or a comparable secrets store, and SSO via your existing identity provider.
Urgent production issues use a 24/7 standby line. Operational questions go to your dedicated support team by email or self-service portal chat, and other requests go through the Axual Service Desk.