Strimzi Incident Support for Your Data Streaming Infrastructure
Axual’s Strimzi Incident Support Services enable organizations to operate Kafka reliably on Kubernetes using Strimzi. Our experts provide structured incident support including diagnosis, mitigation, and recovery for Strimzi-based Kafka environments and customized Strimzi deployments with enterprise support backed by SLAs.
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Axual’s Strimzi Incident Support Services are designed to ensure your Kafka environment operates smoothly in production. Our team delivers Level 1 and Level 2 incident support with precision.
As a complementary service, incident support also extends to the broader Kafka ecosystem components managed through Strimzi. Our experienced specialists support the full lifecycle of your Strimzi environment from troubleshooting and recovery to ongoing performance and reliability improvements.
Our support system classifies incidents into four severity levels to ensure effective prioritization and response. Ranging from business-critical disruptions to non-urgent requests, each level ensures your Kafka environment receives the appropriate attention to remain reliable and operational.
- Second-line support for maintenance teams
- 5×9 availability during EU business hours
- Severity 1 and 2 incident coverage
- Web and phone support
- Defined response time
- Second-line support for business-critical environments
- 24/7 availability
- Severity 1 and 2 incident coverage
- Web, phone, and enhanced team access
- Accelerated response times
A critical Strimzi Kafka issue causing active, severe disruption to essential business operations and requiring immediate attention.
A Strimzi Kafka issue where the service is partially functional but still available, actively impacting business operations on a critical system and requiring accelerated attention.
A Strimzi Kafka issue where the system is currently functioning, but you are monitoring a recent degradation, investigating root cause, or observing indicators of a potential impact to a business-critical system.
A non-urgent Strimzi Kafka query with no impact on business-critical operations.
Our Strimzi Incident Support Packages
9 am to 5 pm support for severity 1 and 2 issues
Support through web and phone
Unlimited number of cases
You share your screen, and we will help you right away.
Response Time: 1 business hour
24/7 support for severity 1 and 2 issues
Web, phone, and access to enhanced team
Unlimited number of cases
You share your screen, and we help you right away.
Response Time: 15 minutes
Answers to your questions about Axual’s Silver and Gold Incident Support Services
Curious about our Strimzi Incident Support services? Dive into our FAQs for all the details you need. Discover how you can ensure your Kafka environment stays up to date, and how our experts handle your incidents.
Axual provides Level 1 and 2 support for operational issues in Strimzi environments. This includes supporting Strimzi instances that meet our quality standards, whether or not they are provided by Axual. For non-Axual setups, we perform an assessment to confirm support eligibility.
Axual does not cover development-related issues, such as debugging custom application code or application-specific tuning, whether in-house built or third-party.
Yes. We support Kafka Connect at the cluster level, including the Kafka Connect framework, workers, and their integration with the Kafka platform. We do not support individual connectors (such as JDBC or CDC), their configuration, or connector-specific behavior.
Axual ensures the reliability and continuous operation of your Kafka environment by providing expert Kafka support, helping you avoid downtime in a cost-effective way.
Axual uses an intake process to assess readiness, reviewing lifecycle management, automation, monitoring and management tooling, team expertise, and system load to determine whether immediate support is possible or if improvements are required first.