Seamless Support for Your Data Streaming Infrastructure
Axual’s Strimzi Incident Support Services enclose a suite of offerings to optimize your Kafka environment on Kubernetes using Strimzi. Our experts are equipped to handle different aspects of Strimzi deployment, from initial setup to ongoing management and optimization. Ensuring your Kafka clusters on Kubernetes operate seamlessly and efficiently.
Axual’s Strimzi support services are designed to ensure your Kafka environment operates seamlessly. Whether running a customized Strimzi setup or leveraging our Axual Suite, our team is ready to deliver Level 1 and 2 support with precision and expertise.
We offer Strimzi Support and Optimize for the components: Cluster Operator, Entity Operator, and Connect to meet our quality standards, guaranteeing reliability and performance.
With Axual Incident Support Services, rest assured that your Kafka infrastructure is supported by experienced specialists, allowing you to focus on driving innovation and business growth.
Axual’s Strimzi Incident Support Services enclose a suite of offerings to optimize your Kafka environment on Kubernetes using Strimzi. Our experts are equipped to handle different aspects of Strimzi deployment, from initial setup to ongoing management and optimization. Ensuring your Kafka clusters on Kubernetes operate seamlessly and efficiently.
Additional Incident Support for Your Kafka Ecosystem
As a complimentary service, we also provide Incident Support for the entity operator, Connect, and Kraft.
Our support system categorizes incidents into four severity levels to prioritize and address them effectively. From urgent, business-critical disruptions to non-urgent queries, each severity level ensures that your Kafka environment receives the appropriate attention and care to function optimally and reliably. Here’s a detailed breakdown of what each severity level entails.
Silver Support
Axual provides second-line support for your maintenance teams to resolve issues in private clusters deployed on-premise or in private clouds. It is available 5x9 based on EU business hours.
Gold Support
Axual provides second-line support to our customers’ maintenance teams for the resolution of issues in private clusters deployed on-premise or in private clouds, available 24/7.
An issue with Strimzi Kafka is actively causing serious interruptions to your business’s critical operations. This issue requires immediate attention, as it poses a significant risk to your business.
An issue with Strimzi Kafka that is partially functional (such as degradation of service, but the service is still available) and actively impacting your business operations. This is an issue on a business critical system requiring accelerated attention.
An issue with Strimzi Kafka that is currently functioning as expected, but you either (1) recently experienced a degradation that you are monitoring or seeking a root cause for or (2) you are seeing indicators of a potential loss of functionality to a business-critical system.
A non-urgent query regarding Strimzi Kafka. Typically, it is something that does not involve any interruption to your business's critical operations.
Coverage per channel
The tables below are based on incidents that occurred on Strimzi. We’re leaving no stone unturned to give you a clear picture of the issues and patterns within Strimzi, excluding any external application-related mishaps. This means that only incidents directly related to Strimzi are included, while incidents related to applications running on Strimzi are excluded. For example, we will not address a development coding error in a Kafka application developed by the client and running on Strimzi.
Explore the detailed incident coverage per channel
Our Strimzi support packages
9 am to 5 pm support for severity 1 and 2 issues
Support through web and phone
Unlimited number of cases
8 hours support/month included; additional hours billed separately
You share your screen, and we will help you right away.
Response Time: 1 business hour
24/7 support for severity 1 and 2 issues
Web, phone, and access to enhanced team
Unlimited number of cases
8 hours support/month included; additional hours billed separately
You share your screen, and we help you right away.
Response Time: 15 minutes
*The pricing is based on a maximum of three brokers, meaning the same fee applies for each additional set of three brokers thereafter.
Answers to your questions about Axual’s Silver and Gold Incident Support Services
Are you curious about Incident Support? Dive into our FAQs for all the details you need. Discover how we can ensure your Kafka environment stays up to date, how our experts handle incidents, and more. Find answers to your burning questions and learn how Incident Support Services can keep your operations running smoothly, allowing you to focus on driving innovation and business growth.